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Q: What's special about the second container offered with the Vita-Mix Super 5200?
A: The first container's blades are ideal for processing "wet" foods, like juices, soups and frozen treats. The second container has blades specially designed for grinding whole grains and kneading bread dough. What's the difference? The wet blades pull food through the blades during processing. The dry blades push foods up and away, making it the better choice for dry grinding or kneading sticky dough.
Q: How can the same machine cook soups AND freeze ice cream?
A: High-speed blade action is the secret to friction cooking and making frozen treats in the Vita-Mix machine! For frozen treats, the high-performance hammermill and cutting blades crush frozen ingredients and release coldness. Vita-Mix processing is so fast, there is no time for melting and the mixture refreezes itself. For cooking soups, the blade speed builds a friction heat that can bring fresh ingredients to boiling in 4-6 minutes.
Q: What is the difference between home and commercial units?
A: Commercial machines are designed for high volume restaurant/bar operations and they perform specific drink and or food preparation tasks repeatedly. Commercial units have a one-year limited warranty and an instructional manual. Commercial units are available only through restaurant supply houses. Household units are designed for a wide variety of operations. Household units come with a full seven-year warranty, cookbooks, and instructional video. All of the Vita-Mix machines share the same high-performance motor and patented blade design. Household units are available for purchase direct from the factory.
Q: Do you have an authorized repair station in my area?
A: All repairs in the United States are returned directly to the factory:
Vita-Mix Corporation
Attention: Repair Department *
8615 Usher Road
Cleveland, OH 44138
All repairs in Canada are sent directly to our warehouse in Windsor, Ontario:
Vita-Mix Corporation
Attention: Repair Department *
200 - 1701 Shepard St. East
Windsor, ON N8Y 4Y5
*Call Customer Service at 1-800-848-2649 (option 2) for a return authorization number, or email service@vitamix.com.
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1-800-848-2649 
